Head Office and Cluster Reports
New Territories West Cluster (NTWC)
Throughput
number of beds 3,967
Patient discharges* 197,549
A&E attendances360,059
Specialist outpatient attendances (clinical) 863,848
General outpatient attendances766,062
Full-time equivalent staff8,309.40
* Total inpatient, day patient discharges and deaths
+ full-time equivalent
New Territories West Cluster : Photo 1NTWC expanded service capacity by adding 41 new beds, including 30 acute beds and one neonatal intensive care bed in TMH, and 10 beds in emergency medicine ward in POH. Haemodialysis service was enhanced to benefit six more patients with end-stage renal disease. Hypertension management, smoking counseling and cessation services were improved in general outpatient clinics in the Cluster. Pharmacy hours were extended in POH and specialist outpatient clinics enhanced to improve services.
New Territories West Cluster : Photo 2To enliven the Cluster’s people first core value, NTWC emphasises greatly on staff training both locally and overseas. Some of the programmes included training for 101 registered nurses at TMH nursing school, preceptorship programme for new graduate nurses, as well as structured training and development programme for newly recruited allied health staff.
Continuous pursuit for quality improvement and patient safety of NTWC is reflected from great emphasis on hospital accreditation, with participation of cluster hospitals in the four-year cycle organisation-wide survey, a mid-cycle periodic review and an annual self-assessment exercise. Response plans for critical incidents including chemical, biological, radiation, and nuclear incidents were reviewed and revamped. Drills were conducted to counteract damage and uphold safety.
New Territories West Cluster : Photo 3Technology upgrade improves patient service. A radio frequency identification system was implemented in TMH mortuary, with similar plan for other hospitals in the Cluster. Implementation of Enterprise Resource Planning system modernised the pharmacy supply chain through process re-engineering and new technologies.
Hydrotherapy service was introduced in POH to benefit all inpatients of NTWC hospitals. Concessionary rates were offered to patient groups or non-government organisations.
The Cluster enhanced services for people with cancer and caregivers through the new Maggie’s Cancer Caring Centre in TMH since March 2013. Supported by the Keswick Foundation and operated by Maggie’s Hong Kong, a charity organisation, the centre boasts uniqueness through a welcoming and home-like environment in meeting increasing need of cancer patients in the local community.
Partnership with patients and the community was also enhanced through collaboration with Yan Oi Tong in recruiting more than 3,000 patients with chronic diseases to participate in various patient empowerment programmes. With improvement in selfmanagement skills, the patients can better cope with chronic illness with improved outcomes.
