Engagement and Teamwork
Understanding the needs and concerns of stakeholders is instrumental from crafting strategic objectives to formulating implementation plans in order to actualise organisational goals and win trust of the community. The Hospital Authority (HA) is committed to engaging all stakeholders in policy formulation, strategic planning, organisation development and service implementation.
Engaging Patients
The Patient Advisory Committee was established in 2011 to enhance partnership with patients and the community, which are important stakeholders. Suggestions of patient groups were incorporated in the HA annual planning process. The second phase of ‘Patient Partnership in Action’ programme was launched in collaboration with the Alliance for Patients’ Mutual Help Organizations, with 24 patient leaders completed training in 2012-13.
Volunteers are partners in the delivery of healthcare. Other than advanced training for 200 volunteers, a study was conducted in the year to identify their training needs. A finale programme ‘Togehter We Care’ was organised to celebrate HA’s 20th anniversary and to express our appreciation to our volunteers for the last two decades. More than 2,700 volunteers participated in the event.
Communication through new media has been enhanced by
providing one-stop information related to elderly patients with
chronic diseases on Smart Patient Website, ranging from wound
care, drugs, rehabilitation to self-care information. A mobile
application was launched to help people search information of
patient groups.
Engaging Staff
HA continues to engage staff through various initiatives in fostering people-oriented culture and provide a positive and caring work environment that attracts, retains and motivates staff, thus improving staff morale, job satisfaction and sense of belonging.
Besides better employment terms, improved advancement and training opportunities, increasing efforts were devoted to promote open communication with staff, look after their wellbeing, and appreciate their hard work.
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凝聚力量 群策群力 : 圖片八 Communication channels of various kinds strengthen rapport with staff of all levels. Other than a bi-monthly newsletter ‘HASLink’ and monthly webcast, senior directors shared views and experiences on the HA intranet blog. At hospitals, regular meetings with staff representatives listen to staff concerns. Lunch gatherings with cluster chief executives (CCE) and hospital chief executives (HCE) encouraged frontline to meet face-to-face with the management. Newsletters, blogs, online letterboxes, messages to CCE, staff hotlines were promoted to facilitate communication.
凝聚力量 群策群力 : 圖片九 HA promotes a balanced and healthy lifestyle. Recreational activities were popular throughout the year, ranging from various sports events to concessionary tickets to theme parks. The Chinese New Year Run, an HA signature event, attracted over 2,600 staff and family members, raising HK$800,000 for the HA Charitable Foundation. In 2012-13, HA was awarded the ‘Most Supportive Award’ in Hong Kong Marathon, ‘Overall Champion’ in the Corporate Games organised by Leisure and Cultural Services Department and ‘Second Runner-Up’ in MTR Hong Kong Race Walking.
凝聚力量 群策群力 : 圖片十 Psychological and physical wellness programmes were designed to provide frontline staff with stress management and coping skills, benefitted over 300 employees. Access to diagnostic services was improved for staff during the year.
凝聚力量 群策群力 : 圖片十一 Experience and loyalty are greatly respected in HA. Long service awards and retirement souvenirs were presented to staff who had served for 10, 20, 30 and 40 years. Bright suggestions and creativity in work improvement were encouraged and recognised with prizes.
Teamwork
Teamwork is one of the core values of HA and a major contributor to quality and efficient medical services. Training programmes were designed to nurture team spirit in building cohesive team, facilitating team performance, fostering win-win interactions, and recognising contribution.
凝聚力量 群策群力 : 圖片十二 Organised for 16 years, the ‘Outstanding Staff and Teams Award’ attracted total nominations of 34 employees and 35 teams this year. Five teams and six employees won the awards while Merit Awards were claimed by five teams and four employees.
Outstanding Team awards:- Clinical Data Analysis and Reporting System (CDARS) Team of HA Head Office
- Health Care Food Service Team of Pamela Youde Nethersole Eastern Hospital
- Hong Kong Buddhist Hospital Joint Replacement Centre
- Kowloon East Cluster Cataract Consortium
- Medication Safety Enhancement Team (Nursing) of New Territories East Cluster
- Project Team for Crew Resource Management Programme of Hong Kong East Cluster
- Post Discharge Support Team for Children requiring Long-term Care of Queen Elizabeth Hospital
- Princess Margaret Hospital ‘We Care We Share’ Team
- Team of Fast Track Surgery Program of Kowloon East Cluster
- The Seating Team of New Territories West Cluster
