Head Office and Cluster Reports

Hong Kong West Cluster (HKWC)

Number of general outpatient clinics6

Throughput
number of beds3,135
Patient discharges* 180,505
A&E attendances132,564
Specialist outpatient attendances (clinical) 812,988
General outpatient attendances367,993
Full-time equivalent staff⁺ 7,348.89

* Total inpatient, day patient discharges and deaths
+ full-time equivalent

HKWC works in close partnership with Li Ka Shing Faculty of Medicine of The University of Hong Kong in supporting undergraduate and postgraduate medical education and training, research and development, as well as innovations in health care technology and services.

QMH received the Reader’s Digest Trusted Brands Gold Award for the seventh year in 2013, reflecting trust and confidence of the community in the hospital over the years. Preparatory work for the hospital redevelopment project has started with a clinical services plan developed collaboratively with HA Head Office. The plan will serve as a guide for subsequent service and facility planning of QMH and the Cluster.

To manage growing service demand, HKWC reduced average pharmacy waiting time of specialist outpatient clinics from 20 to 16.5 minutes and provided counseling service to high-risk group. Mental health service was enhanced through personalised case management programme for 1,000 patients with severe mental illness and multi-disciplinary therapeutic care for patients in psychiatric admission wards. Risk stratification and structured management were offered to 12,130 hypertensive patients. 423 chronic disease patients has benefitted from the new smoking counseling and smoking cessation services since October 2012.

Hospital haemodialysis service was expanded to five additional patients and automated peritoneal dialysis to four additional patients with end-stage renal disease. Appropriate and integrated care for thalassaemia and haemophilia patients requiring life-long hospital support was enhanced through adult transfusion service. Transient ischaemic attack (TIA) clinic was set up in January 2013 for neurologists to promptly review patients suffering from TIA two weeks after discharge from A&E Department.

Service quality and safety were improved. QMH replaced and upgraded personal protective equipment and radiation monitoring equipment in A&E Department as required by the Daya Bay contingency plan and upgrade aseptic dispensing services to enhance drug safety. Sterilisation of surgical equipment was improved. Cardiovascular radiographic/fluoroscopy systems of cardiac catheterization laboratory were upgraded.

To sustain efforts in hospital accreditation, periodic review was conducted in QMH in October 2012, attaining two Extensive Achievements. Gap analysis was smoothly completed in TWH in September 2012.

Hydrotherapy sessions at MMRC were offered at concessionary rate to listed patient groups and non-government organisations for patients with neuro-musculoskeletal disorder. To enhance patients’ self-management skills and prevent secondary complications, over 2,600 patients with chronic diseases participated in the patient empowerment programme organised jointly with non-government organisations.

TWH streamlined patient admission workflow and refurbished admission and shroff office to provide patients and visitors with a homey reception and a user-friendly working environment for staff. Nursing and supporting manpower were strengthened. It improved support for meal plating, patient portering and security supporting services; relieved nurses’ workload and improved care efficiency. It also supported operating theatre services and enhanced supportive environment for staff. Nine additional drivers and attendants were recruited to improve the Non-Emergency Ambulance Transport Services to shorten patients’ waiting time.

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