Page 44 - Hospital Authority Annual Report 2019-2020

Strategic goal: 策略目標：
Optimise demand management 優化需求管理

HA spared no effort to better manage growing service demand 醫管局竭盡所能擴充服務能力，以更有效管
by putting in place capacity enhancement measures. In 2019-20, 理與日俱增的服務需求。在2019-20年度，
capacity of priority services was augmented, such as provision 我們加強重點範疇的服務能力，包括增加約
of around 44 000 additional service quotas of general outpatient 44 000個普通科門診診症名額，及約3 600
clinics (GOPCs), and around 3 600 new case attendances of 個專科門診新症就診人次。為減輕急症室的
SOPCs. In order to alleviate the work pressure of Accident and 工作壓力，公立醫院推行急症室支援時段計
Emergency (A&E) Departments in public hospitals, the A&E 劃，處理第四（次緊急）及第五（非緊急）類別
Support Session Programme was implemented to handle 分流個案。
Triage IV (semi-urgent) and Triage V (non-urgent) cases.

Tremendous efforts were put in to modernise the existing 我們竭力優化現有的服務模式，例如推行骨
service delivery models. For instance, additional Family 科與家庭醫學協作，於九龍東和新界東聯網
Medicine Specialist Clinic (FMSC) attendances were provided 增加家庭醫學專科門診就診人次；並將此協
in Kowloon East Cluster and New Territories East Cluster 作模式推展至外科，於新界西聯網增加家庭
under the collaborative model between Family Medicine and 醫學專科門診就診人次，藉此利用家庭醫學
Orthopaedics & Traumatology department. The model was 專科門診紓緩其他專科門診的壓力。門診服
further introduced to Surgery department in New Territories 務亦進一步加強，以配合社區的醫療需求。
West Cluster by providing additional FMSC attendances, so
as to utilise FMSC to relieve the workload of other SOPCs. 醫管局加強在專科門診對一般精神病患者
Efforts were also made in building up service capacity for 的跨專業團隊支援，於港島東聯網為一般精
outpatient services in response to demand from the community. 神病患者提供額外新症名額，另增聘個案經
In enhancing the multidisciplinary team support for patients 理，以提升對精神病患者的支援。
with common mental disorder (CMD) in SOPCs, HA provided
additional new case attendances for patients with CMD in Hong
Kong East Cluster. More case managers were also recruited to
reinforce the support for patients with mental illness.

To enhance Diabetes Mellitus (DM) service, Targeted Active 為加強糖尿病服務，針對性的積極治療已擴
Intervention programme was rolled out to young patients 展至港島東、港島西及九龍中聯網的專科門
with poor DM control in SOPCs at Hong Kong East Cluster, 診，並由跨專業團隊為血糖控制差的年輕
Hong Kong West Cluster and Kowloon Central Cluster, with 病人提供風險評估、強化治療及自我管理
the provision of risk assessment, treatment intensification 知識。醫管局亦在九龍東及新界西聯網試行
and empowerment by a multidisciplinary team. Continuous 連續式血糖監測服務，為選定病人提供連續
Glucose Monitoring (CGM) service was also piloted in Kowloon 式血糖監測儀，運用科技協助糖尿病人加強
East Cluster and New Territories West Cluster by providing 護理。
CGM sensors to selected patients to improve DM care with
technological advancement.

Measures were carried out to enhance time-critical care 我們著力推行服務改善措施，加強對危疾重
for patients with life-threatening conditions, which included 症病人的及時護理，包括將24小時急性中風
extended 24-hour intravenous stroke thrombolysis service to 靜脈溶栓治療服務擴展至九龍西聯網，病人
Kowloon West Cluster. With the service in place, patients can 因此能及早接受適當診斷和治療，減低殘障
receive early treatment and proper diagnosis, thus reducing 程度。而為應付日增的癌症服務需求，醫管
disability. To reinforce cancer care to meet service demand, 局於新界西聯網延長放射治療服務時間。
service hour of radiotherapy was extended at New Territories 為加強對愛滋病病毒感染個案的臨床管理，
West Cluster. For better clinical management of patients
diagnosed with HIV, Highly Active Antiretroviral Therapy was 我們於伊利沙伯醫院及瑪嘉烈醫院為合適的
offered to eligible patients at Queen Elizabeth Hospital and 病人提供高效能抗愛滋病病毒療法，並為更
Princess Margaret Hospital, together with multidisciplinary care 多愛滋病新症個案提供跨專業護理服務。
for additional HIV new cases.

42 Hospital Authority Annual Report 醫院管理局年報 2019-2020