Page 40 - Hospital Authority Annual Report 2019-2020

HA Head Office (HAHO) aligns corporate values and directions. It plays a strategic
role in leading corporate development and supporting hospital clusters through
interactive collaboration of seven divisions, namely Cluster Services, Corporate
Services, Finance, Human Resources, Information Technology and Health Informatics,
Quality & Safety, and Strategy & Planning. In 2019-20, HAHO initiated around 137
programme targets under the five strategic goals outlined in the HA Annual Plan.

醫管局總辦事處（總辦事處）設有七個部門，包括聯網服務部、機構事務部、財務部、
人力資源部、資訊科技及醫療信息部、質素及安全部和策略發展部。總辦事處負責協

調機構價值和帶領發展方向，透過各部門的互動合作，推動機構發展，並為醫院聯網
提供支援。在2019-20年度，總辦事處根據醫管局工作計劃所訂五大策略目標，推行
約137項工作項目。

Strategic goal: 策略目標：
Improve service quality 改善服務質素

HA is committed to re-orientating the service delivery model, 醫管局致力重整服務模式，冀能配合病人的
so as to provide appropriate level of care to patients while 護理需要，又能提高服務效率。我們推動日
maximising service efficiency. We enhanced day services 間服務，在多間醫院包括明愛醫院、瑪麗
by adding new beds in Caritas Medical Centre, Queen Mary 醫院、律敦治醫院及將軍澳醫院，增設日間
Hospital, Ruttonjee Hospital and Tseung Kwan O Hospital, 病床；並安排明愛醫院和將軍澳醫院增加手
as well as providing additional Operating Theatre sessions in 術室節數，提升日間手術服務。這些措施有
Caritas Medical Centre and Tseung Kwan O Hospital to bolster 助減少依賴住院護理，紓緩醫院病床的壓力。
day surgery services. These measures can relieve the demand
on inpatient care, thereby alleviating the pressure of hospital
beds.

We accorded priority to strengthen service coverage and 同時，我們加強不同專科服務的整合和協
accessibility through enhanced service integration and 調，藉以提高服務的覆蓋面和便捷度。其中
coordination in different specialties. Rehabilitation services in 公立醫院康復服務擴展至周末及公眾假期，
public hospitals were extended to weekends and public holidays 以加快病人康復進度，多間醫院的下肢骨折
for patients with lower limb fracture and arthroplasty, as well as 及接受關節成形手術的病人，及中風病人均
for stroke patients in various hospitals to assist their recovery. 可受惠。我們更開發設有不同訓練單元的病
In addition, to further support tele-care and better patient 人復康流動應用程式，為中風及下肢骨折病
empowerment via mobile devices for patients suffering from
stroke and lower limb fracture, a patient rehabilitation mobile 人提供遠程復康醫療照顧，加強病人賦能。
app with different training modules had been developed and
launched.

A proactive approach was adopted to explore more options 我們積極推陳出新，發展更多病人護理選
for care. In strengthening the roles of nurses in patient care, 擇。為加強護士在病人護理中的角色，醫管
the Integrated Model of Specialist Outpatient Service through 局設立綜合模式專科門診護士診所，通過
Nurse Clinic, in collaboration with multidisciplinary healthcare 跨專業團隊合作，為病人提供適時適切的護
teams, was introduced to deliver appropriate care to patients 理。截至2020年3月，八個專科及附屬專
in a timely manner. As of March 2020, a total of 36 nurse 科共設36間護士診所，涵蓋臨床腫瘤科、
clinics in eight specialties and sub-specialties were developed, 圍手術護理、風濕科、泌尿外科、呼吸系統
covering Clinical Oncology, Peri-operative care, Rheumatology,
Urology, Respiratory Medicine (Chronic Obstructive Pulmonary 科（慢性阻塞性肺病）、兒科（新生嬰兒黃疸
Disease), Paediatrics (Neonatal Jaundice), Medicine (Human 護理）、內科（人類免疫缺乏病毒科）和兒童
Immunodeficiency Virus) and Child & Adolescent Psychiatry. 及青少年精神科。此外，我們亦強化社康護
Furthermore, new models of care were delivered by community 士職能，透過社康護理服務中心及虛擬病房

38 Hospital Authority Annual Report 醫院管理局年報 2019-2020