Page 43 - Hospital Authority Annual Report 2019-2020

With increasing leverages on information technology to improve 醫管局日益倚重應用資訊科技改善醫療服務
service quality, it is of paramount importance for HA to ensure 的質素，因此確保系統完善及保障資訊至為
system integrity and information security. Standardised quality 重要。我們採納標準化質素保證程序及自動
assurance processes and automation tools were adopted 化工具，確保系統與時並進和運作暢順；並
to ensure IT systems up-to-date for smooth operations. 制訂網絡安全策略偵測及應對日益頻密的網
A cybersecurity strategy was developed to enhance our 絡攻擊。同時，我們提供員工培訓，以提高
resilience in response to ever growing cyberattacks. Meanwhile, 他們保障病人私隱的意識。
training programmes were made available to staff to heighten
their awareness in patient privacy protection.

HA attaches great importance in patients’ experience in using 醫管局十分重視病人使用公立醫院服務的體
public hospital services. To this end, we developed and rolled 驗。因此，我們制定標準化的病人出院資訊
out standardised Patient Discharge Information Summary in 摘要，並於內科及老人科分階段推行，以促
Medicine and Geriatrics departments in phases to facilitate 進病人出院後的自我照顧能力。為持續提升
patients’ self-care after discharge. For continuous quality 服務質素，我們在27間公立醫院進行病人經
improvement, a Patient Experience Survey was launched at 驗調查，了解住院病人接受治療的經歷，以
27 public hospitals with an aim to better understand patients’ 及對服務的意見。為了與病人和社區建立更
experiences and feedbacks in receiving inpatient services. 緊密的夥伴關係，我們為病人資源中心的員
To foster close partnership with patients and the community, we
implemented training programmes for Patient Resource Centre 工推行培訓課程，讓他們更有效地推動病人
staff to better engage patient groups, as well as conducted 組織的參與；另外亦為義工舉辦專題培訓，
training programmes on specific topics for volunteers to equip 教授他們相關知識及技能以改善病人支援
them with knowledge and skills for enhanced patient support 服務。
services.

With an aim to strengthen interaction with the public, 為加強與公眾的互動，醫管局善用網絡
web-based platforms and social media including HA Facebook 及社交媒體包括醫管局 Facebook 專頁及
page and YouTube Channel were adopted for information YouTube 頻道，發放訊息。另外，繼續積極
dissemination to the public. HA continued to adopt a proactive 加強與傳媒及社區持份者聯繫和溝通，透過
approach to maintain rapport and communicate with the 記者會及傳媒活動、發放新聞稿、在不同傳
media and community stakeholders. We strive to keep them 媒平台發布專欄文章、發表網誌、回應傳媒
abreast of latest developments in HA policies and services by 和社區人士查詢、與立法會議員，區議員和
means of media activities; press releases; contributed articles
in various media platforms; blogs; responses to media and 社區人士會面及舉辦相關連繫活動，介紹政
community enquiries; meetings with Legislative Councillors, 策和服務的最新發展。
District Councillors and community stakeholders as well as
related engagement activities.

Head Office and Cluster Reports 總辦事處及醫院聯網工作匯報 41