Page 51 - Hospital Authority Annual Report 2015-1016

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Strategic intent: 策略目標： 醫
Better manage growing service demand 更有效管理日增的服務需求 院
管
To cater for escalating service demand and reduce waiting 為滿足與日俱增的服務需求及改善輪候時 理
time, the Accident and Emergency (A&E) Department Support 間，12 間醫院自 2013 年起增加急症室支 局
Session Programme implemented in 12 hospitals since 2013 援診症節數，處理第四（次緊急）及第五 年
was extended to all 17 A&E Departments in November 2015 to （非緊急）類別分流個案 #。計劃於 2015 年 報
handle Triage IV (semi-urgent) and Triage V (non-urgent) cases# 11 月在全部 17 個急症室推行，以減輕急
to relieve pressure in A&E Departments. 症室的工作壓力。 2015-2016

The pharmacy workforce was strengthened to meet increasing 我們增加藥房人手，應付門診藥房上升的
service demand for outpatient pharmacy services, and improve 服 務 需 求， 改 善 專 科 門 診 藥 房 的 服 務 時
the service delivery time at specialist outpatient pharmacies. 間。為更方便病人，沙田醫院、聖母醫院
In addition, accessibility to pharmacy services was enhanced 及靈實醫院藥房平日的服務時間延長兩小
with round-the-clock services in North District Hospital, and 時，北區醫院更提供 24 小時藥房服務。
extension of weekday service by two hours in Shatin Hospital,
Our Lady of Maryknoll Hospital and Haven of Hope Hospital.

On top of step-up measures for winter surge to increase 2,000 為應付冬季流感高峰期殷切的服務需求，
general outpatient clinic (GOPC) quotas per week, a total 我們加強服務，每星期增加 2,000 個普通
of around 4,500 additional GOPC quotas were added during 科 門 診 名 額， 並 於 聖 誕 節、 農 曆 新 年 及
Christmas, Chinese New Year and Easter holidays to meet 復活節期間增加約 4,500 個普通科門診名
the strong demand for services. Manpower support was also 額。 我 們 同 時 加 強 人 手， 包 括 增 聘 護 士
strengthened by recruiting additional nursing students to assist 學 生 在 病 房 協 助 工 作、 招 聘 兼 職 醫 生 和
in wards, part-time doctors and nurses, as well as providing 護士，以及提供特別津貼予冬季流感服務
special honorarium scheme for staff who worked overtime 高峰期間超時工作的員工。我們亦向公眾
during the winter surge period. Appeals were made to the 宣傳，呼籲適當使用急症室服務。
public for rational use of A&E services.

# Patients attending A&E Departments in HA hospitals are divided into five categories (Triage I to V) according to medical
condition, namely critical, emergency, urgent, semi-urgent and non-urgent cases.

# 根據病人需要，醫管局轄下急症室實施分流制度：包括危殆、危急、緊急、次緊急及非緊急。