Page 56 - Hospital Authority Annual Report 2015-1016
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Head Office and Cluster Reports Strategic intent: 策略目標：
Enhance partnership with patients and community 加強與病人和社區的夥伴關係
HA has fostered close partnership with patients and community 醫管局致力與病人和社區建立緊密的夥伴
in the delivery of patient-centred service. The implementation 關係，提供以病人為本的服務。我們繼續
of the Patient Empowerment Programme (PEP) with non- 與非政府機構合作，推行病人賦能計劃，
governmental organisations continued to provide chronic 為 14,000 名慢性病患者提供疾病資訊和
disease patients with disease specific education and self-care 自理知識。計劃經檢討後，更著重提供個
skills, benefiting 14,000 patients. The service model of PEP was 人化支援。
reviewed and enhanced with more personalised service.
The initiative on SOPC Phone Enquiry System, first piloted in 率先在九龍中聯網試行的專科門診電話查
Kowloon Central Cluster, was extended to another six clusters 詢系統，在 2015-16 年度推展至其餘六個
in 2015-16. The system facilitates the public in making enquiries 聯網。系統方便市民查詢專科門診服務、
about SOPC services and in canceling or rescheduling their 取消或更改預約，加強與病人和照顧者的
appointments, and thus improves communication with patients 溝通。醫管局在去年發表「專科門診病人
and carers. Encouraging results of the Patient Experience
54 and Satisfaction Survey (the Survey) on Specialist Outpatient 經驗及服務滿意度調查」報告，調查結果
Service was announced last year, and with the findings of the 令人鼓舞，並有助我們進一步了解病人的
Survey, HA can better understand the needs and expectations 需要和期望，以提升服務質素。
of patients for quality improvement.
Hospital Authority Annual Report 2015-2016
