Head Office and Cluster Reports
總辦事處及醫院聯網工作匯報
HA’s endeavour in training and people development was
commended by the Employee Training Board as ‘Manpower
Developer’ for the second year. Training courses for 1,020 frontline
managers and 3,719 supporting staff continued to strengthen
people management capability and personal and functional skills
respectively. About 300 online training programmes offered web-
based learning resources for staff.
120 healthcare workers completed formal mediation training
and 1,000 frontline staff were trained on complaint management
and conflict resolution with an aim to build up HA’s capabilities in
improving patient relations and conflict resolution.
Strategic intent:
Better manage growing service demand
HA increased service capacity in priority areas and enhanced
management and secondary prevention of chronic diseases with an
aim to better manage growing service demand.
Hospital capacity was strengthened in 2013-14 with an addition
of 287 beds, including 157 acute beds and 130 convalescent beds
to address the service needs for high needs communities, such as
Kowloon East Cluster, Kowloon West Cluster and New Territories
West Cluster.
醫管局在培訓及人才發展方面表現出色，連續第
二年獲僱員再培訓局嘉許為「人才企業」。我們為
1,020
名前線管理人員及
3,719
名支援人員舉辦了培
訓課程，分別加強他們的管理專長及個人與職能技
巧，另提供了
300
個網上學習課程，為職員提供網
上學習資源。
年內，
120
名醫護人員完成了正式的調解訓練課
程，另
1,000
名前線職員接受了投訴管理及化解衝
突的訓練，提升處理病人關係及化解衝突的技能。
策略目標：
更有效管理日增的服務需求
為更有效管理日增的服務需求，醫管局提升重點範
疇的服務能力、加強慢性疾病管理及中層預防以減
低需求。
年內，我們加強公立醫院的服務能力，增設
287
張
病床，包括
157
張急症病床及
130
張康復病床，以
配合社區的殷切需求，特別是九龍東、九龍西及新
界西聯網。
48
Hospital Authority Annual Report 2013-2014
