Page 23 - Hospital Authority Annual Report 2019-2020

outpatient consultation in clinics and hospitals, and One-stop 完善診所和醫院門診候診安排的輪候管理系
Electronic Service (Electronic Kiosks) to bring greater 統，以及方便病人自助登記和付費的「一站
convenience to patients in registration and payment. The 式電子服務」（電子服務站）。專為病人而設的
patient mobile app “HA Go” was launched in December 2019 流動應用程式「HA Go」 亦已於2019年12月
to empower patients to manage their appointments in HA 正式推出，市民可透過智能電話查閱和管理
at fingertips. We will continue to develop “HA Go” by adding 在醫管局的就診安排。我們會持續於程式內
new features, so as to improve patients’ experience when 加入新功能，提升市民使用公立醫院服務的
using public hospital services.
體驗。

Our staff are at the very heart of our activities. Hence, we 員工是醫管局服務的核心所在。我們致力吸
strive to attract and retain staff and promote staff well-being. 納和挽留人才，並加強員工福祉。在2019-20
During 2019-20, we continued to strengthen the workforce 年，我們招聘逾580名醫生、2 530名護士及
by recruiting 580 doctors, 2 530 nurses and 700 allied 700名專職醫療人員。另一方面，我們繼續以
health professionals. Meanwhile, recruitment of non-locally 有限度執業註冊形式聘請非本地培訓醫生，
trained doctors with limited registration as well as part-time 以及透過自選兼職辦公室招聘更多兼職醫護
healthcare professionals via Locum Office continued to
intake additional hands to relieve frontline stress in our 人員，以紓緩前線同事的工作壓力。同時
hospitals. We are thankful to the HKSAR Government for 亦感謝香港特區政府在經常撥款中提供7億
allocating $720 million in the recurrent financial provision to 2千萬元，協助醫管局實施多項挽留人才的措
HA specifically for various staff retention measures, which 施，包括調高醫生候召補償定額酬金，以及
included enhancing the Fixed Rated Honorarium for doctors 調高支援服務員工的薪酬等。
and the salary of supporting staff.

Chief Executive’s Report 行政總裁匯報 21