Page 55 - Hospital Authority Annual Report 2016-2017

Hospital Authority Annual Report 醫院管理局年報 2016-2017

Strategic intent: 策略目標：
Enhance partnership with patients and 加強與病人和社區的夥伴關係
community
醫 管 局 致 力 加 強 社 區 支 援 服 務， 明 愛 醫
HA strives to enhance community support for children with 院、伊利沙伯醫院、廣華醫院及東區尤德
special-care needs in special schools. Case managers were 夫人那打素醫院聘請個案經理，在特殊學
recruited in Caritas Medical Centre, Kwong Wah Hospital, 校為有特殊護理需要的兒童提供綜合護理
Pamela Youde Nethersole Eastern Hospital and Queen Elizabeth 支援。
Hospital to provide integrated care.

To promote chronic disease management, the implementation of 為加強慢性疾病管理，醫管局繼續與非政
the Patient Empowerment Programme with non-governmental 府機構合作推行病人賦能計劃，為病人提
organisations continued to provide patients with disease specific 供疾病資訊和自理知識。
education and self-care skills.

Positive results were revealed in the Report of Patient Experience 醫管局在去年發表「住院病人經驗及服務滿
and Satisfaction Survey on Inpatient Service (the Survey) last 意度調查」報告，調查結果正面，有助我們
year. With the findings of the Survey, HA can better understand 深入了解病人的需要和期望，持續提升服
the needs and expectations of patients for continuous quality 務質素。
improvement.

To foster close partnership with patients and the community, a 為了與病人和社區建立更緊密的夥伴關
planning workshop on Patient Resources Centre (PRC) services 係，我們在 2016-17 年度與主要持份者舉辦
was conducted with key stakeholders in 2016-17 to formulate 了有關病人資源中心服務規劃的工作坊，
strategies and priority actions on patient empowerment and 藉以制定病人賦能與義工服務發展的策略
volunteer service development. We also launched nine pilot 和優次。我們亦推出了九個協作項目的先
collaborative projects involving patient groups, clinical teams 導計劃，透過病友組織、臨床團隊和病人
and PRCs in hospitals to enhance peer support and disease 資源中心之間的聯繫，加強對慢性病患者
management for chronic disease patients. In addition, the 4th batch 的朋輩支援和疾病管理能力。另外，第四
of Patient Partnership in Action (PPIA) training programme was 屆「薈智力量計劃」於年內推行，培訓更多
conducted in the year to train up patient leaders. The Smart 的 病 人 領 袖。 我 們 亦 更 新 了「智 友 站 」網
Patient Website has also been enhanced with the launch of a new 頁，並為少數族裔人士提供八種語言選擇。
webpage and eight languages for the ethnic minorities.

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