Page 157 - Hospital Authority Annual Report 2019-2020

Appendix 3
附錄 3

Mr Peter LEE Shung-tak, BBS, JP
李祟德先生
Ms Maggie LEUNG Yee-mei
梁綺眉女士

Ms Manbo MAN Bo-lin, MH
文保蓮女士
Mr Simon MOK Sai-man, MH
莫世民先生
Mr TSE Man-shing, BBS, JP
謝萬誠先生
Dr WONG Chun-por, JP*
王春波醫生 *

Mr Paul WU Wai-keung
胡偉強先生
Ms Lina YAN Hau-yee, MH, JP* (up to 30.11.2019)
殷巧兒女士 * （截至2019年11月30日）
Ms Agnes Garman YEH
葉嘉雯女士

Mr Charlie YIP Wing-tong
葉永堂先生

* Panel Chairman 小組主席

Terms of Reference 職權範圍

1. The Public Complaints Committee (PCC) is the final complaint 1. 公眾投訴委員會（委員會）是醫院管理局
redress and appeal body of the Hospital Authority (“HA”). （醫管局）內最終的投訴處理及上訴機制；

2. The PCC shall independently: 2. 委員會須獨立地︰
(a) consider and decide upon complaints from members of the （a） 審議及裁決公眾人士的投訴，這些投訴
public who are dissatisfied with the response of the HA / 最初向醫管局 / 醫院提出，但投訴人對
hospital to which they have initially directed their complaints; 有關回覆不滿意；以及
(b) monitor HA’s handling of complaints. （b） 監察醫管局對投訴的處理；

3. Pursuant to Para 2 above, the PCC shall independently advise 3. 為執行上述第2段所述職能，委員會會獨立
and monitor the HA on the PCC’s recommendations and their 地向醫管局提出建議，並監察建議的推行；
implementation.

4. In handling complaint cases, the PCC shall follow the PCC 4. 委員會在處理投訴個案時，須依循委員會不
Complaint Handling Guidelines (Annex) which may be amended 時修訂的投訴處理指引（附件）；及
from time to time.

5. The PCC shall from time to time and at least once a year, make 5. 委員會須定期並至少每年一次向醫管局大會
reports to the HA Board and public, including statistics or raising 及公眾人士匯報工作，包括提交有關的統計
important issues where applicable. 數字或重要議題。

Appendices 附錄 155