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Chief Executive's Report
行政總裁匯報

To increase service capacity, we opened 205 permanent new beds. 為提升服務量，我們加開 205 張常額病床、
We also added 282 temporary beds and 5,962 general outpatient 增設 282 張臨時應急病床，以及在冬季流感
clinic (GOPC) quotas during winter surge period. In September 高峰期增加 5,962 個普通科門診診症名額。
2014, North Lantau Hospital launched round-the-clock Accident & 2014 年 9 月，北大嶼山醫院開展 24 小時急
Emergency services. 症室服務。

We further leveraged technology to improve service efficiency and 我們繼續善用科技，提升醫療安全及服務
enhance medical safety. The use of digital imaging in operating 效率。一些大型急症醫院的手術室已應用
theatres at selected major acute hospitals was widely deployed. 數碼影像技術；四間醫院包括瑪嘉烈醫院、
The expansion of the Inpatient Medication Order Entry system to 將軍澳醫院、北大嶼山醫院及威爾斯親王
Princess Margaret Hospital, Tseung Kwan O Hospital, North Lantau 醫院，已實施住院病人藥物處方系統，進
Hospital and Prince of Wales Hospital has further cut the risk of 一步減低藥物處方出錯風險。我們已推出
prescription errors. We now have over 20 mobile applications 或正在研發逾 20 個流動應用程式，供職員
in operation or under development for staff and public use, 及公眾使用，其中包括「e 藥通」，讓病人
including TouchMed, which frees patients from extended waits at 毋需在藥房長時間輪候。我們現正試行綜
our pharmacies. We are currently piloting an Integrated Human 合人力資源管理資訊系統，以辨識及監察
Resources Management Information Access system to identify and 重要的壓力範疇，如員工流失率，令我們
monitor critical pressure areas, such as staff attrition, to proactively 可迅速應對其他服務風險。
manage other service risks.

The GOPC Public-Private Partnership programmes launched in 自 2014 年 3 月起，全新的普通科門診公私
March 2014 in Kwun Tong, Wong Tai Sin and Tuen Mun districts to 營協作計劃於觀塘、黃大仙及屯門推行，以
shorten waiting time and enhance patient choice to primary-care 縮減輪候時間，並增加病人使用基層醫療服
services registered over 3,500 patients participating. 務的選擇。計劃共有超過 3,500 人參加。

Patients and community partners were continuously engaged for 我們與病人和社區建立夥伴關係，以改善公
service improvements in public hospitals. We conducted a patient 立醫院的服務。醫管局進行「專科門診服務
experience and satisfaction survey on specialist outpatient service 病人經驗及服務滿意度調查」，涵蓋 26 間專
in 26 SOPCs. An electronic system was also implemented to 科門診診所。我們也建立了一個電子系統，
capture and analyse statistical information on patient complaints 以收集及分析病人的投訴和意見數據。
and feedback.

2 6 Hospital Authority Annual Report 2014-2015