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Appendix 3

3

Prof WAN Chin-chin
尹葉芊芊教授

Mr WONG Kwai-huen, JP (up to 8.1.2015)

王桂壎先生（截至 2015 年 1 月 8 日）

Dr WONG Kwok-chun (up to 30.11.2014)

黃國俊博士（截至 2014 年 11 月 30 日）

Mrs Elizabeth WONG YEUNG Po-wo, MBE
黃楊寶和女士

Ms Lina YAN Hau-yee, MH, JP
殷巧兒女士

Ms Lisa YIP Sau-wah, JP*
葉秀華女士

* Panel Chairman
* 小組主席

Terms of Reference 職權範圍

1. The Public Complaints Committee (PCC) is the final complaint redress 1. 公眾投訴委員會（委員會）是醫院管理局（醫管局）內最

and appeal body of the Hospital Authority. 終的投訴處理及上訴機制；

2. The PCC shall independently : 2. 委員會須獨立地︰

(a) consider and decide upon complaints from members of the public (a) 審議及裁決公眾人士的投訴，這些投訴最初向醫管

who are dissatisfied with the response of the HA/hospital to which 局╱醫院提出，但投訴人對有關回覆不滿意；以及

they have initially directed their complaints.

(b) monitor HA’s handling of complaints. (b) 監察醫管局對投訴的處理；

3. Pursuant to Para 2 above, the PCC shall independently advise 3. 為執行上述第 2 段所述職能，委員會會獨立地向醫管局

and monitor the HA on the PCC’s recommendations and their 提出建議，並監察建議的推行；

implementation.

4. In handling complaint cases, the PCC shall follow the PCC Complaint 4. 委員會在處理投訴個案時，須依循委員會不時修訂的投

Handling Guidelines (Annex) which may be amended from time to time. 訴處理指引；及

5. The PCC shall from time to time and at least once a year, make reports to 5. 委員會須定期並至少每年一次向醫管局大會及公眾人士

the HA Board and public, including statistics or raising important issues 匯報工作，包括提交有關的統計數字或重要議題。

where applicable.

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