line
line
Chapter 5 Engagement and Teamwork – Divider Engagement and Teamwork: Divider Photo 2 Engagement and Teamwork: Divider Photo 1

Engagement and Teamwork

Engagement and Teamwork: Photo 1

The Hospital Authority (HA) Head Office and staff representatives maintained constant direct communication through Six Staff Group Consultative Committees and the Central Consultative Committee.

The HA Chief Executive paid regular visits to hospitals to exchange views with hospital frontline staff. Other channels including staff newsletter HASLink, HA Facebook Page and HA YouTube Channel also facilitated timely communication with staff on updates in the organisation. At cluster and hospital levels, Cluster Chief Executives (CCE) and Hospital Chief Executives (HCE) engaged frontline staff through regular meetings, newsletters, blog, online letterbox and staff hotline. The HR App was launched by phases in March 2016, subsequently rolled out to all HA staff by the end of March 2017, with seven modules implemented in the first year, namely “myWorkDay”, “myBenefit”, “myHealth”, “myOpportunities”, “myView”, “myPay” and “myLearning”, all providing easy and instant access to essential information via mobile devices.

HA believes that staff opinions are essential to supporting the management in developing key measures in engaging employee and creating a better work environment. The HA Staff Survey was conducted in August 2016 and the survey results showed that HA colleagues took pride in their quality and patient-centred service and were loyal to the organisation. On the other hand, HA should strengthen staff communication and recognition. Valuable findings of the survey will help HA formulate specific action plans at corporate and cluster levels for future improvement.

Engagement and Teamwork: Photo 2

To bring more convenience to staff, electronic booking for staff clinic has been introduced through mobile app “Staff Health Record” (mSHR) since November 2016 in addition to telephone appointment. Utilisation data of the two booking systems of telephone and app also provided useful reference for future service planning on HA staff clinics.

HA attaches great importance to staff safety. As a measure of continuous improvement in Occupational Safety and Health (OSH) management, a consultancy study was conducted to review the overall OSH management. Recommendations on strengthening governance, enhancing management structure, building staff competence and fostering safety culture will be implemented by phases.

HA organised a wide variety of recreational, sports and family activities throughout the year to promote a balanced and healthy lifestyle. Apart from HA Family Day and HA Family Night, family members of staff were welcome to participate in selected sports activities, such as the HA New Year Run, Dragon Boat Competition cum Fun Day and Sports Meet. The 2017 HA New Year Run continued to be one of the most popular events. It had an enrollment of over 5,700 staff and family members and over $1 million was raised for HA Charitable Foundation to support services for the benefit of patients.

To recognise staff’s dedication and loyalty, long service awards and retirement souvenirs are presented every year. Individuals and teams with outstanding achievements received accolades through HA Outstanding Staff and Teams Award Ceremony held at the Hospital Authority Convention. For 2017, five staff and seven teams won the awards, while another four staff and three teams were granted Merit Awards.

Engagement and Teamwork: Photo 3

 

Outstanding Teams:

Engagement and Teamwork: Photo 4

 

Merit Teams:

line
Back to Top