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醫院管理局年報
2013-2014
HKEC appreciates dedication of staff on quality services amidst
manpower constraint. Continued recruitment of additional nurses,
frontline allied health professionals and patient care assistants
relieved workload of the frontline. To retain staff, HKEC organised a
series of staff engagement activities such as mentorship programme
for nurses. These human resource measures successfully lowered
attrition rate of all staff groups, except in the care-related supporting
staff group. To further improve communication and collaboration
with staff, the Cluster extended Crew Resource Management
training to target staff groups and offered scenario-based simulation
training.
港島東聯網感謝員工對優質服務的堅持，即使面對
人手緊絀，仍然全力以赴。聯網繼續增聘護士、
專職醫療人員及病人服務助理，減輕前線的工作
量。為挽留員工，聯網舉辦多種凝聚員工活動，如
護理部推行了「良師益友」計劃。聯網推行的人力
資源措施有積極成效，除支援服務（護理）組別員
工外，各職員組別的流失率均見下降。為進一步加
強與職員溝通和合作，聯網向目標職員組別推展優
化醫療團隊管理計劃，並提供臨床模擬情境訓練。
