Appendix 7
附錄
7
Public Feedback Statistics
ʮจԈ୕
ࠇ
Complaint / Appreciation Received (1.4.2013 – 31.3.2014)
投訴╱讚揚數字（
2013
年
4
月
1
日
– 2014
年
3
月
31
日）
Public Complaints Committee
ʮҳൡ։ࡰึ
Nature of cases
ࡈ
ࣩሯ
Number of appeal cases
ɪൡ
ࡈ
ࣩᅰο
Medical services
醫療服務
206
Staff attitude
職員態度
38
Administrative procedure
行政程序
33
Others
其他
12
Total number of appeal cases handled
ஈଣɪൡ
ࡈ
ࣩᐼᅰ
289
Hospital Complaint / Feedback / Appreciation Statistics
ᔼ৫ҳൡŊจԈŊ౮୕
ࠇ
Nature of complaint / feedback/ appreciation cases
ҳൡŊจԈŊ౮
ࡈ
ࣩሯ
Complaint
received
ҳൡᅰο
Feedback
received
จԈᅰο
Appreciation
received
౮ᅰο
Medical services
醫療服務
1,520
3,982
18,159
Staff attitude
職員態度
549
2,568
9,302
Administrative procedure
行政程序
397
2,675
1,723
Overall performance
整體表現
165
1,825
818
Others
其他
22
592
12,402
Total number of hospital complaint / feedback / appreciation
ᔼ৫ҳൡŊจԈŊ౮ᐼᅰ
2,653
11,642
42,404
GOPC* Complaint / Feedback / Appreciation Statistics
౷ஷ߅
ژ
ൢൢ
ה
ҳൡŊจԈŊ౮୕
ࠇ
Nature of complaint / feedback/ appreciation cases
ҳൡŊจԈŊ౮
ࡈ
ࣩሯ
Complaint
received
ҳൡᅰο
Feedback
received
จԈᅰο
Appreciation
received
౮ᅰο
Medical services
醫療服務
83
247
1,784
Staff attitude
職員態度
72
266
1,301
Administrative procedure
行政程序
46
336
115
Overall performance
整體表現
8
94
60
Others
其他
10
30
768
Total number of complaint / feedback / appreciation received by GOPC
౷ஷ߅
ژ
ൢൢ
ה
ҳൡŊจԈŊ౮ᐼᅰ
219
973
4,028
*
General outpatient clinics
209
ᔼ৫၍ଣ҅ϋజ
2013-2014
