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54 Hospital Authority Annual Report 2012-2013
Head Off ice and C luster Reports
總辦事處及醫院聯網工作匯報
策略目標：
加強與病人和社區的夥伴關係
年內，我們與病人互助組織聯盟合作推行第二期
「薈智力量
-
病人領袖培訓計劃」，
24
名病人領袖完
成了培訓。我們亦就年度工作規劃諮詢病人的意
見。透過與非政府機構合作推行病人賦能計劃，我
們為慢性病患者提供疾病資訊，並提升他們的自我
照顧能力，共
17,000
名病人參加了這些計劃。「智
友站」為患有慢性疾病的長者推出「智老友」的資訊
平台，並推出智能電話應用程式，方便公眾搜尋病
人組織的資料。
我們制定了醫管局病人服務滿意度調查的未來五年
服務計劃，其中包括個別醫院調查、專科服務調查
及跟進調查結果機制，另委託了一個獨立機構進行
「病人參與」研究，以了解醫生、護士及病人對病
人參與的意見，並分析促進及妨礙病人參與的各種
原因。
Strategic intent:
Enhance partnership with patients and community
Phase 2 of ‘Patient Partnership in Action’ programme organised
with the Alliance for Patients’ Mutual Help Organizations trained
24 patient leaders in 2012-13. Patient groups’ suggestions were
incorporated in HA’s annual planning process. Patient empowerment
programmes launched jointly with non-government organisations
continued to provide chronic disease patients with disease-specific
education and self-care skills, benefitting 17,000 patients. The Smart
Patient Website was enhanced with information for elderly patients
with chronic diseases. A new mobile application was developed to
facilitate search on patient groups.
A 5-year plan of the Patient Satisfaction Survey was formulated to
gauge feedback, covering hospital and specialty-based survey as
well as follow-up mechanism. An independent agency was also
commissioned to conduct patient engagement study to better
understand the views of doctors, nurses and patients, and also to
analyse the enablers and barriers of patient engagement.