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Chief Executive’s Report
行政總裁匯報
HA served 80,000 people per day on average during the year. This
remarkable number will grow in the years ahead in light of complex
healthcare needs due to aging population, growing prevalence
of chronic illnesses and continuing threat of contagious disease
outbreaks. The changing social landscape of Hong Kong constitutes
growing demand on HA, making quality service, operational
efficiency and manpower supply high priority issues in 2012-13.
年內，醫管局每日平均為
80,000
名病人提供服
務。隨著人口老化、慢性疾病增加，以及傳染病的
持續威脅，市民將有更多複雜的醫療需要，這個數
字在未來數年會繼續上升。因應香港社會結構的改
變，醫管局面對的服務需求與日俱增。因此，在
2012-13
年度，優質服務、運作效率及人手供應是
我們的重點處理事項。
Chief Executive's Report
行政總裁匯報
The Hospital Authority (HA) made significant achievements on improving
access, upgrading efficiency, enhancing quality measures, and contributing to
sustainability in 2012 despite a challenging operating environment characterised
by mounting service demand and manpower shortage.
在
2012
年，醫院管理局（醫管局）在運作上面對不少挑戰，主要包括服務需
求不斷增加，以及職員人手短缺。儘管如此，我們在改善服務使用、提升效
率、優化質素改善措施及維持穩定服務方面，均取得顯著成果。
24 Hospital Authority Annual Report 2012-2013