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Appendix 7

7

Public Feedback Statistics

Complaint / Appreciation Received (1.4.2014 – 31.3.2015) Number of appeal cases
上訴個案數字
2014 4 1 – 2015 3 31
206
Public Complaints Committee 28
公眾投訴委員會 39
8
Nature of cases 281
個案性質

Medical services 醫療服務
Sta attitude 職員態度
Administrative procedure 行政程序
Others 其他
Total number of appeal cases handled 處理上訴個案總數

Hospital Complaint / Feedback / Appreciation Statistics Complaint Feedback Appreciation
醫院投訴╱意見╱讚揚統計 received received received
投訴數字 意見數字 讚揚數字
Nature of complaint / feedback/ appreciation cases
投訴╱意見╱讚揚個案性質 1,411 4,150 19,620
461 2,651 11,979
Medical services 醫療服務 355 2,906 1,912
Sta attitude 職員態度 140 1,773
Administrative procedure 行政程序 32 927
Overall performance 整體表現 595 11,732
Others 其他 2,399 12,075 46,170
Total number of hospital complaint / feedback / appreciation
醫院投訴╱意見╱讚揚總數

GOPC* Complaint / Feedback / Appreciation Statistics Complaint Feedback Appreciation
普通科門診診所投訴╱意見╱讚揚統計 received received received
投訴數字 意見數字 讚揚數字
Nature of complaint / feedback/ appreciation cases
投訴╱意見╱讚揚個案性質 68 368 2,216
Medical services 醫療服務 63 292 1,340
Sta attitude 職員態度 22 354
Administrative procedure 行政程序 13 124 125
Overall performance 整體表現 11 38 72
Others 其他 177 1,176 740
Total number of complaint / feedback / appreciation received by GOPC 4,493
普通科門診診所投訴╱意見╱讚揚總數

* General outpatient clinics

2014-2015 209