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Services with pressing issues of waiting time and access were 我們致力改善輪候時間，令服務更方便。由
improved. Accident and Emergency (A&E) Department Support 2013 年起，12 間公立醫院的急症室增加支
Session Programme implemented in 12 hospitals since 2013 援診症節數，減輕前線職員的工作壓力。計
had alleviated the workload of frontline staff working. The 劃在 2014 年繼續推行，急症室增加支援診
programme continued in 2014 and provided support sessions 症節數，處理第四（次緊急）及第五（非緊急）
handling Triage IV (semi-urgent) and Triage V (non-urgent) cases#. 類別分流個案 #。
The pharmacy workforce was strengthened to meet increasing 我們增加藥房人手，應付上升的門診藥房
demand for outpatient pharmacy services, improving service 服 務 需 求， 改 善 專 科 門 診 藥 房 的 服 務 時
delivery time at specialist outpatient pharmacies. Accessibility 間。為更方便病人，葛量洪醫院、九龍醫
to pharmacy services was also enhanced with round-the-clock 院、大埔醫院、東華東院及東華醫院藥房
pharmacy services in Caritas Medical Centre and Yan Chai Hospital. 平日的服務時間延長兩小時，而明愛醫院
Weekday pharmacy service in Grantham Hospital, Kowloon 及仁濟醫院更提供 24 小時藥房服務。
Hospital, Tai Po Hospital, Tung Wah Eastern Hospital and Tung Wah
Hospital were extended by two hours.
Anticipated rise in service demand during winter surge 為應付冬季流感高峰期需求急升，我們採納
period was managed with six key strategies namely managing 六個重點策略，包括管理社區需求、加強把
demand in community, gate-keeping to reduce unnecessary 關 及 減 少 非 必 要 的 住 院 個 案、 改 善 病 人 流
admission, improving patient flow, optimising buffer capacity, 程、盡用服務量及人手、調整核心服務優次，
reprioritising core activities and enhancing communication 以及透過傳媒加強向公眾發放訊息，如在農
with the public through mass media and daily release of service 曆新年期間每日公布服務統計數字。我們在
statistics during Chinese New Year. A total of 5,962 additional 冬季流感高峰期增加 5,962 個普通科門診診
General Outpatient Clinic quotas during the surge period 症名額，減輕急症室的壓力。
alleviated pressure on A&E services.
# Patients attending A&E departments in HA hospitals are divided into five categories (Triage I to V) according to medical condition, namely critical, emergency,
urgent, semi-urgent and non-urgent cases.
# 根據病人需要，醫院管理局轄下急症室實施分流制度：包括危殆、危急、緊急、次緊急及非緊急。
2014-2015 5 1 
