Page 6 - HA Convention 2016 [Abstracts (Day 1)]

HOSPITAL AUTHORITY CONVENTION 2016 Symposiums

S1.1 Teamwork and Happy Staff 13:15 Theatre 1

Tuesday, 3 May Teamwork and Staff Morale at Hong Kong Disneyland
Lowe P
Hong Kong Disneyland Resort, Hong Kong

Disney is one of the most beloved brands in the world. It represents happiness, positivity, magic and dreams come true. At
Hong Kong Disneyland Resort, every single Cast Member (the Disney term for a resort employee) is able to take advantage of
numerous initiatives specifically designed to encourage teamwork, morale, and to make Disneyland a really fun place to work.

In this presentation, Hong Kong Disneyland Vice President of Operations Peter Lowe will discuss how Cast Members are
motivated and encouraged at the resort, with several real-life cases that illustrate the joy of working at “the Happiest Place
on Earth!” We also encourage volunteering work through our Disney VoluntEARS team to nurture a caring attitude among the
Cast so they are mindful of the needs of their community.

The Hong Kong Disneyland leadership team believes in teamwork, which is why we have worked hard to create a vibrant
organisation that encourages various lines of business within the resort to work hand-in-hand. Building trust and making
those around us successful are our keys to organisational vibrancy.

Hong Kong Disneyland has a distinctive culture that praises and recognises Cast Members when they do a good job. It
empowers them to make their own independent decisions. The goal is to ensure the Cast have an ideal work-life balance
and can positively and effectively communicate with everyone, be it their colleagues, supervisors or resort guests. The
management strongly believes that when each Cast Member is happy, they are better able to deliver the Disney magic to
anyone who enters into Hong Kong’s magic kingdom.

S1.2 Teamwork and Happy Staff 13:15 Theatre 1

Teamwork and Happy Staff
Tsang KK
The Bees Group, Hong Kong

This presentation is about a story of The Bees and how we can build staff morale and team spirit during the difficult times of
advertising industry.

The Bees was formed in 2012. Soon after the establishment, three of 4As advertising agencies closed down their operations
in Hong Kong. The advertising industry has undergone a difficult time due to the changing market environment. Despite the
difficulties, The Bees has been growing tremendously and established as a key marketing services group in Hong Kong.

The Bees adopts the “3/3/3” profit sharing system advocated by Mr Shih Wing Ching. One third of the profit goes to staff as
their bonuses; one third goes to shareholders as dividend while one third keeps as a reserve for the company. The group has
also implemented the “insane staff benefits”, which were nominated and voted by staff.

Apart from the emphasis on result sharing with staffs, The Bees has also regulated some mal-practices of the advertising
industry and injected new meaning for their profession. Therefore, they uplifted the spirit of their staff members.

Having a highly motivated team, The Bees has been growing rapidly and very profitable too.

78