Waiting Time for New Case Booking at
Psychiatry Specialist Out-patient Clinics



Specialist outpatient clinics have implemented a triage system to ensure patients with urgent conditions requiring early intervention are treated with priority. Referrals of new patients are usually first screened by a nurse and then by a specialist doctor of the relevant specialty for classification into Urgent, Semi-urgent and Stable categories. HA's targets are to maintain the median waiting time of Urgent and Semi-urgent cases within two weeks and eight weeks respectively.

In the past 12 months (1 January 2020 - 30 December 2020), there were 44,541 new case bookings, with triage category and waiting time as follows:
 
  New case bookings(2) Waiting Time
Number
Percentage
 
Hong Kong East
Hong Kong West
Kowloon Central
Kowloon East
Kowloon West
New Territories East
New Territories West
Urgent Case
3,179
7%
Median
1 week
1 week
1 week
1 week
Less than 1 week
1 week
1 week
Semi-urgent Case
9,940
22%
Median
3
weeks
4
weeks
4
weeks
3
weeks
4
weeks
4
weeks
3
weeks
Stable Case
31,095
70%
Median
15
weeks
18
weeks
14
weeks
46
weeks
16
weeks
57
weeks
29
weeks
Longest(1)
33
weeks
72
weeks
38
weeks
99
weeks
78
weeks
100
weeks
64
weeks

(For reference only)
Date of Next Update: 30 April 2021

Notes:
(1) The longest (90th percentile) waiting time implies that appointments are earlier than the indicated time in 90% of the new case bookings
(2) Excluding cases pending for triage