Appreciation, Feedback and Complaints

HA’s 2-tier Complaint Handling System

First tier – Complaint   (For Second tier - Appeal, please click here)

The first tier deals with complaints lodged for the first time against the services provided by public hospitals / clinics (will also handle cases of appreciations, feedback and request for assistance). HA Head Office will refer these cases to the hospitals / clinics concerned, or other relevant departments, upon receipt of these cases.


Contact information of Patient Relations and Engagement Department, HA Head Office (Operating hours: 9 am to 12 noon and 2 pm to 5 pm from Monday to Friday; except Saturdays, Sundays and Public Holidays)

• Address: Hospital Authority Building, 147B Argyle Street, Kowloon
• Telephone: 2300 7125
• Fax: 2504 2635
• Email:
• Internet Feedback Form

Target response time: 6 weeks (3 months for complex cases)