Appreciation, Feedback and Complaints

The Hospital Authority (HA) treasures the views of the public. Your opinions help us understand our service quality and identify areas for service improvement. On the other hand, your appreciation on our service or individual staff would help boost their morale.

Submit Appreciation / Feedback / Complaints / Appeal to HA via Internet Feedback Form

Designated Patient Relations Offices at hospitals and Patient Relations and Engagement Department at HA Head Office are set up to serve as the contact points to handle appreciation, feedback and complaints from the public.

HA’s 2-tier Complaint Handling System

The aim of the HA complaint handling system is to provide an easily accessible, efficient and effective avenue for addressing complaints fairly and impartially, both for the complainants and those complained against.

• First tier – Complaint
• Second tier – Appeal
• Services not under HA’s Management / Cases not to be Handled by HA
• Frequently Asked Questions
• Handling of Personal Data