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The Cluster has improved services in Kowloon Central districts while
addressing staff shortage and high turnover. QEH introduced more
safety devices to enhance occupational safety for frontline staff. To
consolidate workflow and improve service, the WISER (We Innovate,
Service Excel Regularly) movement engaged 30 lean facilitators
in 2012. Regular teaching programmes with visits to external
institutions were organised for experience sharing and enhancing
lean management skills. Through WISER projects, staff morale and
job satisfaction was ameliorated.
Measures were implemented by KCC to better manage growing service
demand. Renal replacement therapies were provided for additional
home haemodialysis and automated peritoneal dialysis patients.
Two neonatal intensive beds had been opened since October 2012.
Service hours of Central Endoscopy Unit were extended to cater to
emergency needs. Nurse clinic was introduced in Saturday mornings
to serve more diabetic patients. An adult transfusion centre was set up
to provide thalassemia and hemophilia patients with integrated care.
Transient ischaemic attack (TIA) clinic was established in October 2012
to offer early intervention to TIA patients.
九龍中聯網於本年度致力改善醫療服務，並紓緩人
手短缺和職員流失的影響。伊院增設安全設備，
加強前線職員的職業安全。為整固流程及改善服
務，聯網的明智培訓計劃於
2012
年動員
30
名項目
輔導員，定期舉辦培訓活動，並外訪其他機構，以
分享經驗及加強精益管理技巧。明智培訓計劃提高
了員工的士氣和工作滿足感。
為更有效管理日增的服務需求，聯網增加家居血液
透析及自動腹膜透析服務名額。
2012
年
10
月伊院
增設兩張初生嬰兒深切治療病床，並延長中央內窺
鏡檢查組服務時間，以加強緊急內窺鏡服務；護士
診所加開星期六上午服務，為更多糖尿病患者提
供服務。該院血液學中心開設成人輸血中心，為地
中海貧血及血友病成年病人提供綜合護理服務；
2012
年
10
月開設短暫性腦缺血治理診所，為病人
提供及早治理。
71
醫院管理局年報
2012-2013