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Hydrotherapy sessions at MMRC were offered at concessionary rate
to listed patient groups and non-government organisations for
patients with neuro-musculoskeletal disorder. To enhance patients’
self-management skills and prevent secondary complications, over
2,600 patients with chronic diseases participated in the patient
empowerment programme organised jointly with non-government
organisations.
TWH streamlined patient admission workflow and refurbished
admission and shroff office to provide patients and visitors with a
homey reception and a user-friendly working environment for staff.
Nursing and supporting manpower were strengthened. It improved
support for meal plating, patient portering and security supporting
services; relieved nurses’ workload and improved care efficiency. It
also supported operating theatre services and enhanced supportive
environment for staff. Nine additional drivers and attendants were
recruited to improve the Non-Emergency Ambulance Transport
Services to shorten patients’ waiting time.
麥理浩復康院加強對筋肌勞損病人的水療服務，已
登記的病人組織會員和非政府機構可以優惠收費獲
得服務。為提升長期病患者的自我照顧能力，及避
免再次出現併發症，聯網與非政府機構合作，邀請
超過
2,600
名病人參加病人賦能計劃。
東華醫院的入院登記處和繳費處完成翻新工程，優
化病人入院流程，並為病人、訪客及員工提供舒適
方便的環境。聯網亦增加護理及支援人手，加強分
餐、病人運送及保安支援服務，減輕護士的工作量
和提高護理效率，並優化手術室服務，紓緩人手緊
張。為加強非緊急救護運送服務，聯網增聘九名司
機及服務員，縮短病人等候時間。
69
醫院管理局年報
2012-2013