基本HTML版本
Appendix 7
附錄
7
Public Feedback Statistics
公眾意見統計
Complaint / Appreciation Received (1.4.2012 – 31.3.2013)
投訴╱讚揚數字（
2012
年
4
月
1
日－
2013
年
3
月
31
日）
Public Complaints Committee
公眾投訴委員會
Nature of cases
個案性質
Number of appeal cases
上訴個案數字
Medical services
醫療服務
149
Staff attitude
職員態度
32
Administrative procedure
行政程序
28
Others
其他
10
Total number of appeal cases handled
處理上訴個案總數
219
Hospital Complaint / Feedback / Appreciation Statistics
醫院投訴╱意見╱讚揚統計
Nature of complaint / feedback/ appreciation cases
投訴╱意見╱讚揚個案性質
Complaint
received
投訴數字
Feedback
received
意見數字
Appreciation
received
讚揚數字
Medical services
醫療服務
1,402
4,096
18,510
Staff attitude
職員態度
544
2,693
8,187
Administrative procedure
行政程序
444
2,775
1,402
Overall performance
整體表現
174
2,276
308
Others
其他
77
935
11,115
Total number of hospital complaint / feedback / appreciation
醫院投訴╱意見╱讚揚總數
2,641
12,775
39,522
GOPC* Complaint / Feedback / Appreciation Statistics
普通科門診診所投訴╱意見╱讚揚統計
Nature of complaint / feedback/ appreciation cases
投訴╱意見╱讚揚個案性質
Complaint
received
投訴數字
Feedback
received
意見數字
Appreciation
received
讚揚數字
Medical services
醫療服務
73
285
1,916
Staff attitude
職員態度
94
253
1,435
Administrative procedure
行政程序
46
392
117
Overall performance
整體表現
12
92
38
Others
其他
10
32
503
Total number of complaint / feedback / appreciation received by GOPC
普通科門診診所投訴╱意見╱讚揚總數
235
1,054
4,009
*
General outpatient clinics
205
醫院管理局年報
2012-2013