Payment Methods

1. In Person

a)Shroff/Accounts Office

Payment by cheque, cash, EPS, Octopus, credit card (VISA, MasterCard, UnionPay Card, JCB) or electronic wallets (Alipay, AlipayHK, WeChat Pay, WeChat Pay HK) will be accepted during opening office hours at the Shroff/Accounts Office of any hospitals under the Hospital Authority. You may also make payment at the Accident and Emergency Registration Counter (except for St. John Hospital) after opening hours of Shroff/Accounts Office.

b)Electronic Kiosks

You can make payment at hospital’s electronic kiosks by Octopus, credit card (VISA, MasterCard) or electronic wallets (Alipay, AlipayHK, WeChat Pay, WeChat Pay HK). The maximum amounts per transaction for kiosk payments are HK$3,000 and HK$1,000 for Octopus and credit card respectively.



2. By Post

Please send a crossed cheque, bank draft or cashier order made payable to "Hospital Authority" and post to the Shroff/Accounts Office of the address given at the lower left-hand corner on the front page. Please write down patient name and bill number /outstanding statement number. at the back of the cheque/bank draft/cashier order, and allow sufficient mailing time. Do NOT send cash by post. (See Remarks iv)


3. Faster Payment System (FPS)

You can scan the FPS Quick Response (QR) code printed on bill or outstanding statement using supporting mobile applications of the banks or stored value facilities. (See Remarks iv)


4. Internet Banking / Mobile Application

You can make payment via internet services provided by banks (See Remarks iii & iv) or download Hospital Authority’s mobile application “HA Go” for bill payment.


5. PPS

After opening your account at any PPS Terminal, you can settle the payment via PPS at 18031 or on Internet (www.ppshk.com). For details, please call PPS Hotline at 2311 9876. The merchant code of Hospital Authority is 83. The number of daily payment for each account number is up to 3. (See Remarks iii & iv)


6. Automated Teller Machine (ATM)

You can use any JETCO member bank's ATM card or credit card with cash withdrawal function to settle the payment at any ATM with "JET PAYMENT" signage. The merchant code of Hospital Authority is 9083 (Bill Type: 01)). (See Remarks iii & iv)


7. Cash Payment at 7-Eleven

You can make cash payment at any 7-Eleven convenience store in Hong Kong by presenting the bill/outstanding statement. The maximum cash payment per transaction is HK$5,000. (See Remarks iii & iv)


Remarks

i. Eligible Person
Eligible persons have to present the document(s) below to the Shroff/Accounts Office. Otherwise, the charges for Non-Eligible Person will be levied. ii. Administrative charge on late payment of bills
An administrative charge of 5%, subject to a cap of HK$1,000, will be imposed on the amount outstanding for 60 days from issuance of the bill. An additional administrative charge of 10%, subject to a cap of HK$10,000, will be imposed on the amount outstanding for 90 days from issuance of the bill.

iii. Time for payment processing
Other than payment made via Hospital Authority’s mobile application, at least three working days should be allowed for payment processing.

iv. Bill settlement sequence
Payment will be applied to settle outstanding bills according to the chronological order of bill and service dates, except for settlement of the specified bill via FPS, at ATM, 7-Eleven or by postal cheque.

v. Overpayment handling procedures
Over-payment will be refunded to the patient by cheque or credit to the credit card /FPS account used in the payment after settlement of other outstanding bills.

vi. Issuance of receipts
Other than payment made at the Shroff / Accounts Office of any hospitals of Hospital Authority, receipts will only be issued upon request. Please retain relevant payment document for record.