Payment Methods

1. In Person

Payment by cheque, cash, Octopus, EPS, credit card (VISA, MasterCard, UnionPay Card, JCB) or electronic wallets (AliPay, AliPay HK, WeChat Pay, WeChat Pay HK) will be accepted during opening office hours at the Shroff/Accounts Office of any hospitals under the Hospital Authority. Payment may also be made at the Accident and Emergency Registration Counter of the hospitals (except St. John Hospital) after office hours.


2. By Post

Please send a crossed cheque, bank draft or cashier order made payable to "Hospital Authority" and post to the Shroff/Accounts Office of the address given at the lower left-hand corner on the front page of the bill / outstanding statement. Patient's name and bill number/outstanding statement number should be written on the back of your cheque / bank draft / cashier order, and allow sufficient mailing time. Do NOT send cash by post.


3. PPS

After opening account at any PPS Terminals, payment can be made via PPS at 18031 or on Internet www.ppshk.com. For details, please call PPS Hotline 900 00 222 329 or 2311 9876. The merchant code of Hospital Authority is 83. The number of daily payment for each account number is up to 3.


4. Internet Banking / Mobile Application

Payment can be made via internet services provided by banks or Hospital Authority’s mobile application “HA Go”.


5. Faster Payment System (FPS)

You can scan the FPS Quick Response (QR) code printed on bill or outstanding statement using supporting mobile applications of the banks or stored value facilities.


6. Automated Teller Machine (ATM)

Payment can be made at any ATMs with "JET PAYMENT" signage, using any JETCO member bank's ATM card or credit card with cash withdrawal function. The merchant code of Hospital Authority is 9083 (Bill Type: 01).


7. Cash Payment at 7-Eleven

Cash payment can be made at any 7-Eleven convenience store in Hong Kong by presenting the bill / summary statement. The maximum cash payment per transaction is HK$5,000.


Remarks

i. Eligible Person
Eligible persons have to present the document(s) below to the Accounts Office. Otherwise, the charges for Non-Eligible Person will be levied. ii. Time for payment processing
Other than payment made via Hospital Authority’s mobile application, at least three working days should be allowed for payment processing.

iii. Bill settlement sequence
Payment will be applied to settle outstanding bills on a FIRST-IN-FIRST-OUT basis according to the bill and service dates, except for settlement for specified bill via FPS, ATM, 7-Eleven or by postal cheque.

iv. Overpayment handling procedures
Overpayment will be refunded to the patient by cheque or credit to the credit card/FPS account used in the payment after settlement of other outstanding bills.

v. Issuance of receipts
Other than payment made at the Shroff / Accounts Office of any hospitals of Hospital Authority, receipts will only be issued upon request. Please retain relevant payment document for record.