Vision, Mission and Values

Vision, Mission and Values

After extensive consultations with our frontline staff, executives and Board members, the Hospital Authority has adopted three basic corporate statements - our Vision, Mission and Values. Known collectively as "VMV", they serve to guide the planning, development and delivery of our services.

We also constantly bear in mind that we are a "people-first" organisation. That means we regard people - including our patients and their families, staff members and other stakeholders in the community - as the focus of our work, and we always strive to treat them fairly, with respect and as our equals.

Vision

• Healthy People, Happy Staff, Trusted by the Community
  
  Our vision begins by committing ourselves to the health of our community, thus helping its members to avoid the need to spend time in our hospitals whenever possible. We seek to achieve this firstly by providing high-quality services that aim to cure our patients, so that they will not have to be readmitted, and secondly by enabling our outpatients to enjoy the best-possible health and quality of life outside the walls of our hospitals.
  
  Our people are the key factor in the delivery of our services. We therefore need to ensure they feel happy and motivated in their work by treating them fairly, not overburdening them, and helping them to maintain a good work-life balance.
  
  Trust is a precious commodity that must be earned. To gain and keep our community's trust, we endeavour to respond to its concerns and to any health-related crises that arise in a swift, effective and professional way. We also recognise that honesty is a fundamental element of trust, so we make every effort to be honest, open and accountable - not just to our patients and community but also to our people.

Mission

• Helping People Stay Healthy
  
  The Hospital Authority appreciates that patients are usually the "leading actors" in our work, and that healthcare professionals merely play supporting roles. Sometimes it is our job to give them life-saving treatment, but more often than not we are simply partners who empower them to regain their health and stay healthy by offering them support in the forms of diagnosis, medication, exercises, information, encouragement and motivation.

Values

• People-centred Care
  
  This concept extends beyond providing patients with the best-possible services, although that is always our top priority. It also acknowledges the importance of having a caring heart, even when we are busy or a patient is demanding, as well as good two-way communication, which is indispensable for understanding and meeting a patient's needs.
  
  
  
• Professional Service
  
  Our definition of professionalism is to increase one's knowledge continuously by staying abreast of the latest developments in one's profession, taking action to improve one's skills, accepting responsibility for the things one does, and having the courage to learn from one's mistakes. This is what we aspire to in our work, both as an organisation and as individuals working in it.
  
  
  
• Committed Staff
  
  Our people strive to work wholeheartedly, think positively, and take the initiative to go the extra mile in order to serve our patients better.
  
  
  
• Teamwork
  
  Teamwork means to join hands and work together to achieve the best outcomes. To do this, we must foster positive relationships, and adopt a spirit of openness, mutual respect, and acceptance of different ideas. These factors will allow each of our team members to make his or her unique contribution to our collective success.

Strategic Goals and Directions

Based on the Hospital Authority Strategic Plan 2022-2027, we aim to achieve our corporate vision by adopting the following four strategic goals: