Medication Delivery Service


The HA Medication Delivery Service aims to enhance patients’ choice and medication collection experience. By placing a delivery request through HA Go, patients could receive their medications at home or at a specified address (except Post Office Box or Mail Room) without the need to return or wait at the pharmacies of HA hospital or clinic after their consultation.

The service is available to all patients attending specialist outpatient clinics (SOPC), general outpatient clinics (GOPC), discharged from the hospital and receiving accident and emergency services of all HA hospitals and clinics1.

Service Scope

The service is available to HA Go Full Members. If you are a parent of a Minor Member or a Carer, you can also arrange the Medication Delivery Service for and on behalf of the Minor Member or those under your care on HA Go.

The service covers most medications prescribed at HA hospitals and clinics, including refrigerated medications. Our contracted service provider will collect your medications from HA pharmacies and your medications will be kept and transported under proper storage conditions during the delivery process.

As the process of delivery takes time, the Medication Delivery Service is not suitable for newly prescribed or urgently required medications. Please refer to the “Estimated Delivery Time” provided under “Easy Q – Pharmacy – Medication Delivery Service” in HA Go and see if it is suitable before arranging for the service.

To collect your medications from the service provider courier, you or your appointed contact person have to present a valid QR code displayed in HA Go for identity verification.

Service Fee

The Medication Delivery Service involves a standard delivery fee of HK$65 per prescription, regardless of weight, size, type and number of medications prescribed. Once the medication delivery request is confirmed and payment is settled, the request cannot be cancelled and the payment cannot be refunded.

Pharmacist Medication Counselling Service

You may opt for Pharmacist Medication Counselling Service on HA Go if you have any questions about the use of your medications. Our pharmacist will contact you and handle your enquiries. A further comprehensive medication consultation session would be arranged if necessary.

1 Medication Delivery Service is currently not available for the following hospital/clinics: Kam Tin Clinic, Mui Wo GOPC, North Lamma GOPC, Peng Chau GOPC, Sha Tau Kok GOPC, Sok Kwu Wan GOPC, Ta Kwu Ling GOPC, Tai O Jockey Club GOPC, Tuen Mun Clinic and St. John Hospital.

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