Special Arrangement of Family Medicine Clinics for Tropical Cyclone Warning / “Extreme Condition” and Rainstorm Warning

In the event of the issuance of Tropical Cyclone Signal No.8 or above / “Extreme Condition” / Black Rainstorm Warning, the Family Medicine Clinics (FMCs) of the Hospital Authority will adopt the following special arrangement:

Tropical Cyclone Warning Signal No. 8 or Above / “Extreme Condition”

• If Tropical Cyclone Warning Signal No. 8 or above / “extreme condition” is issued, clinic service will be suspended while the warning signal is in force.
• In general, clinic services will be resumed as soon as practicable within 2 hours or in the next clinic session after the warning signal No. 8 (without “extreme condition”) or “extreme condition” is cancelled. Please refer to the public announcements through radio and television for the service arrangement upon the cancellation of the Tropical Cyclone Warning Signal No. 8 or “extreme condition”.
• Patients who have made their clinic appointments via Telephone Appointment System or mobile app, in case their attendance cannot be made because of the above situation, may make a new appointment via Telephone Appointment System or mobile app after the system is resumed, normally around one hour after the cancellation of signal (without “extreme condition”) or “extreme condition”.
• Chronic patients who have pre-scheduled appointments but their attendance cannot be made due to the above situations should follow the instructions listed on the appointment slip.

Black Rainstorm Warning Signal

• If Black Rainstorm Warning Signal is issued during clinic session, clinic service will be suspended while the warning signal is in force . However, clinic would take care of patients who have turned up.
• If Black Rainstorm Warning Signal is issued before the clinic session, clinic will remain closed while the warning signal is in force. In general, clinic services will be resumed as soon as practicable within 2 hours or in the next clinic session after the warning signal is cancelled. Please refer to the public announcements through radio and television for the service arrangement upon the cancellation of the Black Rainstorm Warning Signal.
• Patients who have made their clinic appointments via Telephone Appointment System or mobile app, in case their attendance cannot be made because of the above situation, may make a new appointment via Telephone Appointment System or mobile app after the system is resumed, normally around one hour after the cancellation of signal.
• Chronic patients who have pre-scheduled appointments but their attendance cannot be made due to the above situation should follow the instructions listed on the appointment slip.

(July 2020)